Privacy Policy

Effective Date: Jan 1, 2022

1. Introduction

Welcome to Baladcom.com (referred to as "Baladcom", "we", "us", or "our"). We are committed to protecting the privacy of our clients, potential clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.baladcom.com and interact with our services.

This policy is designed to comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as information collected automatically.

a) Personal Information You Provide:

We collect personally identifiable information when you voluntarily submit it to us through forms on our website, such as our "Contact Us" or lead generation forms. This information may include:

  • Name: To personalize our communication.

  • Company Name: To understand your business needs.

  • Job Title: To direct our communication to the appropriate contact.

  • Email Address: To respond to your inquiries and for future correspondence.

  • Phone Number: To facilitate direct communication regarding your inquiries.

  • Any other information you choose to provide in the message field of our contact forms.

b) Information Collected Automatically:

When you navigate our website, we may use automatic data collection technologies to collect certain information about your equipment, Browse actions, and patterns. This includes:

  • Log Data: Information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and the time spent on those pages.

  • Cookies and Tracking Technologies: We use cookies to enhance your experience. Cookies are small files placed on your device that help us analyze web traffic and user behavior. You can control the use of cookies at the individual browser level.

3. How We Use Your Information

The legal basis for processing your personal data under the UAE PDPL is your consent, the necessity to perform a contract, and our legitimate business interests. We use the information we collect for the following purposes:

  • To Respond to Inquiries: To provide you with information, quotes, or services that you request from us.

  • To Provide and Improve Our Services: To manage our relationship with you, including notifying you about changes to our services.

  • For Marketing and Communication: With your explicit consent, to send you newsletters, promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us at any time.

  • For Analytics: To understand how our website is used, which helps us to improve its design, content, and functionality.

4. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may disclose your personal information in the following limited circumstances:

  • With Service Providers: We may share your information with third-party vendors and service providers who perform services for us (e.g., website hosting, data analysis), under strict confidentiality agreements.

  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in the UAE.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures are aimed at preventing accidental or unauthorized access, use, alteration, or disclosure of your data.

6. Your Data Protection Rights under the PDPL

As a data subject in the UAE, you have the following rights:

  • The Right to Access: You have the right to request copies of your personal data.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • The Right to Withdraw Consent: You have the right to withdraw your consent at any time where Baladcom relied on your consent to process your personal information.

To exercise these rights, please contact us using the details below.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

10. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

info@baladcom.com
Al Masraf building, 1st floor, Sheikh Zayed Road